For some reason, if an upgrade of an AppAssure/Dell Rapid Recovery Agent is not succesfully completed or cancelled, a subsequent upgrade may fail with the following error message:

Destination path is not empty. Please choose another one.

If an upgrade was cancelled or has failed for some reason, the following upgrade attempt will try to perform a complete installation. Because not all files and/or folders have been removed, the installer will not continue and will display the error message.

To resolve the problem, manually remove the files and folders, but leave any registry keys intact to ensure a proper upgrade without losing any settings.

If it is running, stop the Agent or Core  ...