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"Item not found" error for Office365 users with on-premise mailbox
posted on August 18th 2015, at 15:07
by
lunarg
If you have an Exchange Hybrid Configuration setup, you may have some users that use services of Office365 but still have their mailbox on-premise. These users probably have an Office365 license assigned to them. Selecting these users from the Users list in the Office365 Admin Portal reveals the following message when viewing the primary e-mail address for such a user:
Error
The items you're trying to open couldn't be found.
Additionally, the same error is displayed when attempting to view or edit Exchange Online properties for such a user.
The error is actually a "bug" in the Office365 Admin Portal, caused because the user has an Exchange Online license assigned. Because of thi
...
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