When running Blackberry Enterprise Server (BES) 5.0.4 in an environment with users whose mailboxes are located on Exchange 2013 servers, you may encounter the following problem: certain, but not all users lose their connectivity on their mobile devices. They can no longer send or receive e-mail, calendar, contacts.

When looking at the event viewer, an application crash is logged:

Event 1000 Application Error
Faulting application name: BlackBerryAgent.exe, version: 5.0.4.17, time stamp: 0x502e604b
Faulting module name: exmapi32.dll, version: 6.5.8320.0, time stamp: 0x517e1c40
Exception code: 0xc0000005
Fault offset: 0x00010188
Faulting process id: 0x1fbc
Faulting application start time: 0x0  ...